Returns & Exchanges

At ミツカン365, we take pride in the quality of our food products; however, if you receive a damaged or incorrect item, we offer a hassle-free return or replacement within 7 days of delivery.

Return Process

• 1.
  Contact Support

  Notify our customer service team via email or our online portal within 7 days of receiving your order to initiate the return process.

• 2.
  Provide Documentation

  Please include your order number and clear photographs of the damaged item or the incorrect product received for our quality assurance review.

• 3.
  Prepare Packaging

  Once approved, securely pack the items in their original packaging to ensure they are protected during the return transit to our warehouse.

• 4.
  Refund or Replacement

  After we receive and inspect the returned goods, we will process your full refund or ship out a replacement product within 3-5 business days.